In 2015 Uber, the world’s largest taxi company owns no vehicles. Facebook, the world’s most popular media network creates no content. Alibaba, the world’s most valuable retailer has no inventory. And Airbnb, the world’s largest accommodation provider owns no real estate. What do all of these business models have in common? Connectivity. These brands provide […]
Tagged: customer service
What’s surprising about all this is that because of the web – and the new ‘public hearing grounds’ created by social media – one would think that customer service would be getting better. That brands would simply be forced to face the music and improve their day-to-day interactions with customers. However, right now that doesn’t appear to be the case.
Jeff Bezos, the founder of Amazon, is on the cover of this month’s WIRED magazine. The complete story can be found here. It’s worth a read. No less an authority than Eric Schmidt of Google has said ‘There are four horsemen of technology now: Google, Apple, Facebook and Amazon.’ In other words, Bezos has taken […]
It doesn’t take a lot of salient observation to see that the entire world is becoming more connected. What used to be mobile phones, are now essentially mobile computers – with the ability to connect to the web from just about anywhere. Which means people have access to the most current information 24/7. Thanks to […]
Yesterday I read in the NY Times that there are approximately 350,000 Facebook members for every Facebook employee. (Imagine attending a university with that kind of student/teacher ratio.) As Facebook zooms past the half billion members mark, chances are this will only become an even wider ratio. For brands trying to do their best on […]