As Facebook zooms past the half billion members mark, chances are this will only become an even wider ratio. For brands trying to do their best on Facebook, this can be somewhat daunting. There are almost always questions that arise when you’re constantly updating a page for your business there. And as everyone knows, trying to get hold of a real human being at Facebook is like trying to find a chicken that speaks Swahili.
So here’s my question: If you were Mark Zuckerberg, what would you do to improve customer service?